Maintaining Satisfied Customers (both internal and external) in Tourism, Hospitality & Events Industries – An Individually Prepared Report

This coursework asks you to prepare an answer that demonstrates evidence of academic research (and any personal industrial experiences you can draw upon). Discuss the key concepts of maintaining a satisfied and motivated workforce within tourism, hospitality and leisure organisations. Justify your arguments with concepts from organisational academia (theories, models or ideas) and comment on the relevance of the literature included. Provide examples from industry and/or from your own industrial