Strategic Operations and Quality Management

This Case study should show the understanding of the strategic operations and quality management course. The case study consists of 4 tasks which should be answered in the according order. There should be at least 20 references in Harvard referencing style. This also includes in-text citations with page numbers as well as a reference list in the end (in alphabetical oder). The references should be books or academic articles.
In the attachments there is a document which explains what should be done in each task, please use these models and tips provided.

Our course reader is the following book, you will find all models in there: Slack, N., Brandon-Jones, A. & Johnston, R. (2013) Operations Management. 7 Edition. Pearson, Harlow